Frequently Asked Questions

Business Process Outsourcing (BPO)

BPO allows businesses to outsource administrative HR functions such as payroll processing, payroll tax administration, benefits administration, employee onboarding, and HR record management. Opes handles the day-to-day execution so your team can focus on running the business.

Payroll software provides tools, but your team still performs the work. With Opes BPO, our specialists process payroll, manage benefits administration, and support employee-related administrative tasks, reducing internal workload and risk.

BPO is ideal for businesses that need help managing payroll and HR administration but do not require a full outsourced HR department.

Many businesses save several hours each pay period by outsourcing payroll administration, employee changes, reporting, benefits administration, and related HR tasks.

Yes. Opes can work alongside your current benefits broker or assist with benefits administration and enrollment regardless of who provides your insurance coverage.

Professional Employer Organization (PEO)

A Professional Employer Organization (PEO) is a co-employment relationship that allows businesses to access large-group employee benefits, payroll administration, HR services, workers’ compensation programs, and compliance resources.

With a PEO, employees are generally co-employed by the PEO. With ASO, the client retains full employer status while outsourcing HR administration and support services.

Many organizations use a PEO to access better benefits options, streamline HR administration, improve compliance support, and reduce administrative burden.

Yes. Our team evaluates your workforce, goals, compliance needs, and benefits strategy to recommend the most effective solution.

Administrative Services Outsourcing (ASO)

Administrative Services Outsourcing (ASO) combines payroll administration, benefits administration, HR support, compliance guidance, employee relations assistance, and risk management into a comprehensive HR solution.

BPO focuses primarily on administrative functions such as payroll and benefits administration. ASO includes those services plus strategic HR support, compliance guidance, employee handbooks, training, performance management support, and risk management resources.

ASO is designed for growing businesses that need a stronger HR infrastructure without hiring a full internal HR department. It provides expertise, processes, and technology to support growth while reducing compliance risk.

Yes. ASO clients receive guidance on employment laws, workplace policies, employee documentation, HR best practices, and other compliance-related matters to help reduce organizational risk.

Absolutely. ASO is particularly valuable for organizations operating in multiple states because employment laws, payroll regulations, and compliance requirements vary by jurisdiction.

HR Consulting

Our HR consulting services include employee handbook development, HR audits, compliance reviews, leadership coaching, workplace investigations, compensation planning, policy development, and project-based HR support.

Absolutely. Many organizations use Opes as an extension of their existing HR team for specialized projects, compliance reviews, training, or additional expertise.

Yes. We can review existing handbooks, recommend updates, and develop customized employee handbooks aligned with your business operations and applicable employment laws.

Yes. We provide guidance on employee performance concerns, disciplinary actions, workplace investigations, documentation practices, and termination support.

HR audits help identify compliance gaps, process inefficiencies, documentation issues, and employment risks before they become costly problems.

Technology & Payroll

Opes utilizes ProSoftware, a modern cloud-based HR platform that integrates payroll, onboarding, benefits administration, employee self-service, time tracking, reporting, and workforce management.

Yes. Employees can securely access pay stubs, tax documents, benefits information, time-off requests, and personal information through the employee portal.

Yes. We manage payroll tax calculations, filings, payments, and year-end tax reporting as part of our payroll services.

Yes. Our technology and service team streamline onboarding through digital forms, electronic document management, and employee self-service tools.

Compliance & Risk Management

We help businesses implement HR best practices, maintain required documentation, update policies, train managers, and establish processes designed to reduce employment-related risk.

Yes. Our ASO services include workplace safety resources, training programs, accident prevention support, and risk management guidance.

We support organizations across a wide range of industries, including professional services, healthcare, construction, manufacturing, nonprofits, hospitality, real estate, and multi-location employers.

Outsourcing HR often provides access to a broader team of specialists, advanced technology, and compliance expertise at a fraction of the cost of building and maintaining a full internal HR department.

Benefits & Insurance

OPES Companies pools employees from multiple companies to access better insurance rates and options typically available only to larger organizations.

  1. Log in to Employee Portal
  2. Click “Benefits” on the left hand side
  3. Select “Benefits Enrollment” to enroll or view current elections
    1. To access benefits, log into the benefit provider’s portal and enter your personal information to access your digital cards.
    2. You can also do this by downloading the corresponding apps.
      1. Delta Dental of MO (Vision and Dental)
      2. Angle Health
      3. Clearwater Health
      4. KC Life

Visit your 401k portal and click either “Enroll” or “Login” (portal details provided upon enrollment)

    • If you have issues enrolling in 401k online, you can contact your HR Representative for a paper form.

Time & Attendance

  • Visit https://clock.payrollservers.us/#/clock/web/login
  • Username: Recommended to use FirstName.LastName or FirstInitial.LastName
    • Hourly EE’s will have a 4 digit code associated with their employee code
      • EX: Jane Doe EE Code: Y00426; Login: 0426
  • Password: Originally set to ‘Welcome2024!’ and employee is prompted to change this when they first log in.
  • Use “Clock In/Out” buttons to track time
    • “Meal In/Meal Out” buttons to track lunch breaks
    • SwipeClock allows employees to clock in at different worksite locations or under certain positions
      • EX: If they work as a supervisor at the KC location on Monday morning and then clock in as a server at another location that afternoon.  You can tie different positions and locations to each person.
    • SwipeClock also has geofencing capabilities.
    • Employers can purchase specific equipment to clock in and out or opt to choose web log in capabilities.
      • Touch Scan
      • Vision Scan
      • Punch Magnetic Strip Reader
      • Punch Pin Reader – Can read a fob or punch in a code

  1. Access the SwipeClock employee portal, enter your username and password, and select ‘Employee Portal’
  2. Select “Time Off” at the top of the page and then “Request Time Off”
  3. Choose date(s), the type of time off, and hours per day
  4. Submit for approval by clicking “Request Time Off”

Safety & Compliance

OPES Companies helps ensure your business stays compliant with employment laws, safety regulations, and HR requirements.

  • For emergencies: Call 911
  • Non-emergencies: Alert manager and contact OPES Companies

Account Support

  • Click “Register” and complete the form. If you can’t log in, use “Forgot Username?” or “Forgot Password?” options.
  • This can only be created if they’re an onboarded employee.  They cannot just create an account

Contact your dedicated OPES Companies representative or our support team at HR@Opeskc.com

Our HR experts are here to help hr@opeskc.com